Current Positions
Customer Service and Account Executive
The Position
Rewards4Group have an exciting opportunity for a highly motivated, member focused Customer Service and Account Executive to join our fantastic team.
You will have ample amounts of Customer Service exposure using both email, telephone and social media to proactively engage with our members in order to provide a pristine service, support our goals surrounding brand awareness and assist with new member activation and exiting member interaction. The role with report directly into the Customer Services Manager and work collaboratively with other teams across the business.
Your primary role and responsibilities will be:
General Customer Service duties:
Social Media Support:
Skills, Qualities and Experience
Additional Information
Hours: Full-time.
Location: Rewards4’s Head Office in Burton-on-Trent, Staffordshire.
Salary: £18,000 per annum, plus benefits.
Experience: 1-2 years min in a busy fast-paced customer services led environment.
Industries: Sport and Leisure, Loyalty, Rewards,
To apply for this exciting role please send your CV along with a small portfolio of your work by email to Kyly.Talbot@rewards4group.com
Rewards4Group have an exciting opportunity for a highly motivated, member focused Customer Service and Account Executive to join our fantastic team.
You will have ample amounts of Customer Service exposure using both email, telephone and social media to proactively engage with our members in order to provide a pristine service, support our goals surrounding brand awareness and assist with new member activation and exiting member interaction. The role with report directly into the Customer Services Manager and work collaboratively with other teams across the business.
Your primary role and responsibilities will be:
General Customer Service duties:
- To provide an outstanding level of customer service and account management to all members of our programmes.
- To respond to all email, telephone and social media member correspondence in a timely and professional manner.
- To communicate with key sporting partners to obtain information which enables you to respond effectively to member enquires.
- To proactively contact members to provide information about latest offers and encourage further programme engagement.
- To ensure that Customer Service processes and procedures are followed correctly at all times.
- To complete weekly Customer Service due-diligence checks.
- To respond to all member Feedback in a timely and professional manner.
Social Media Support:
- To support the Marketing Team with their Social Media communication, checking and responding to Social Media messages as and when necessary.
- To deliver marketing messages via the our programmes websites, email broadcast system and through relevant Social Media channels; and
- To take on additional responsibilities in the Customer Service team as and when necessary in order to support the team to meet its deadlines and to further your support your learning of the programmes.
Skills, Qualities and Experience
- Excellent communication skills, both written and verbal – communicating to internal stakeholders as well as externally to members and our partner clubs.
- Pays close attention to detail, prides themselves on accuracy and takes jobs through to completion.
- Has the ability to prioritise and can plan and organise workload.
- Maintains a high level of focus, productivity and direction through self-motivation.
- An excellent team player.
- Strong listening skills – accurately assesses enquires in order to achieve the best solution.
- Ability to deal with difficult situations whilst remaining professional and courteous – seeking support and guidance as appropriate.
- An interest in sport is highly beneficial in order to effectively interact with members who are passionate about their chosen sport.
Additional Information
Hours: Full-time.
Location: Rewards4’s Head Office in Burton-on-Trent, Staffordshire.
Salary: £18,000 per annum, plus benefits.
Experience: 1-2 years min in a busy fast-paced customer services led environment.
Industries: Sport and Leisure, Loyalty, Rewards,
To apply for this exciting role please send your CV along with a small portfolio of your work by email to Kyly.Talbot@rewards4group.com
SQL Server Database Administrator
The Position
It’s a great time to join Rewards4Group, as the company invests in its data platform to enable greater self-service and to react faster to market opportunities as they arise.
Rewards4 are looking for a database administrator to manage the business’ SQL Server database environment hosted on Azure. Reporting into the IT Director, the successful candidate will be responsible for maintaining the day to day operation, performance and integrity of our SQL Server databases as well as providing database support to other staff members.
The company is currently implementing a data warehouse so experience in this area is essential.
Your primary role and responsibilities will be:
Technical
Business
People
Leadership
Required knowledge and skills:
Qualifications:
Additional Information
Hours: 35 hours per week (Monday – Friday)
Location: Rewards4’s Oldham office. Regular travel to Burton upon Trent, Staffordshire will be required.
Salary: £45,000 - £50,000 Per annum.
Benefits: 22 days annual leave, plus 8 statutory bank holidays, increasing to 25 days plus bank on service anniversary. Nest Pension standard contributions, discretionary 5% bonus, life assurance, Perkbox, plus the optional benefits of Health care cash plan.
Industries: Loyalty, Rewards, Sport and Leisure
To apply for this exciting role please send your CV along with a small portfolio of your work by email to Kyly.Talbot@rewards4group.com
It’s a great time to join Rewards4Group, as the company invests in its data platform to enable greater self-service and to react faster to market opportunities as they arise.
Rewards4 are looking for a database administrator to manage the business’ SQL Server database environment hosted on Azure. Reporting into the IT Director, the successful candidate will be responsible for maintaining the day to day operation, performance and integrity of our SQL Server databases as well as providing database support to other staff members.
The company is currently implementing a data warehouse so experience in this area is essential.
Your primary role and responsibilities will be:
Technical
- Maintaining and developing the company’s SQL Server databases including a data warehouse
- Maintaining and testing our database backup processes
- Monitoring database performance and tuning where necessary
- Ensuring that storage and archiving procedures are functioning correctly
- Communicating effectively with other staff members and hosting / service providers
- Ensuring that the databases are secure and maintaining a high level of security
- Setting and maintaining database permissions and access levels
- Ownership and control of the ETL processes, including maintenance of new business data streams as they arise
Business
- To have a firm understanding of business strategy
- To help to ensure that the information strategy aligns with the business strategy and adds value by providing clarity and focus
- To support analysts to provide data driven initiatives to drive value to support the marketing, commercial and finance functions
People
- To support analysts with technical knowledge through monitoring database performance and providing relevant advice to improve performance
- To coach and develop understanding and help develop greater self-service in the specified departments
- To present findings to stakeholders and external partners
Leadership
- Lead and act as a mentor on SQL training for the wider business. Ensuring that internal stakeholders are empowered to extract and get the best out of our Data Warehouse.
Required knowledge and skills:
- Excellent knowledge as a DBA in administration, design and implementation of backups, performance tuning, management, and provisioning of databases.
- Excellent knowledge Azure
- Excellent knowledge of SQL Server 2016+
- Preferable experience with Power BI
- SQL Server Migrations
- Database replication experience
- Experience in High Availability Setup (Clustering, Database Mirroring, Log Shipping
- Great interpersonal and communication skills
- Good project management skills, able to own and manage analytics tasks end-to-end
- Evidence of ongoing continued professional development
Qualifications:
- Demonstrable competencies or certifications in relevant software
Additional Information
Hours: 35 hours per week (Monday – Friday)
Location: Rewards4’s Oldham office. Regular travel to Burton upon Trent, Staffordshire will be required.
Salary: £45,000 - £50,000 Per annum.
Benefits: 22 days annual leave, plus 8 statutory bank holidays, increasing to 25 days plus bank on service anniversary. Nest Pension standard contributions, discretionary 5% bonus, life assurance, Perkbox, plus the optional benefits of Health care cash plan.
Industries: Loyalty, Rewards, Sport and Leisure
To apply for this exciting role please send your CV along with a small portfolio of your work by email to Kyly.Talbot@rewards4group.com
